What's Your Name? Dreaded Hyphenated Last Names

Last Saturday my technician and I spent 10 minutes looking for a woman's prescriptions. She insisted they were ready and that she "comes here all the time". I told my tech to ask the woman if she uses another name besides the one she gave us. Of course the customer denies it and then remembers that sometimes we have her in the system under another name. We look for her by the other name. No Luck. The customer got agitated and told us that one of the other techs called her and told her that her prescriptions were ready for pickup. As a last resort we called that technician and she informed us that the customer uses a hyphenated moniker. Uggggh!! I could've screamed.

My biggest pet peeve is customers with hyphenated last names who come in and ask for their prescriptions using one of the names. If you are Jones-Smith, let us know. Why give one of the last names and then get an attitude when we can't find your prescription or your computer profile? Either you are Jones, Smith or Jones-Smith. Pick one and be consistent.  Pharmacists are not mind readers.  If you don't know what name you go by, don't expect us to know it either.